Terms & Conditions
Refund & Service Termination Policy
Effective Date: 22-05-2025
Disclaimer: I do not sell hosting or domain services. I provide expert setup and configuration services to help clients deploy their websites on platforms like AWS, DigitalOcean, Hostinger, etc. Hosting must be purchased separately by the client.
1. Refund Eligibility
- Full refund if service doesn’t begin within 7-15 business days after full payment and requirement submission
- No refund if the project is already started or completed
- Third-party expenses (domain, licenses) are non-refundable
2. Non-Refundable Scenarios
- Client changes scope or becomes unresponsive after work starts
- Client dissatisfaction due to design choices previously approved
- Work has already been delivered
3. Monthly & Ongoing Services
You may cancel any recurring service (maintenance, security, backups) before the next billing cycle. There are no lock-in contracts.
4. Termination & Handover
Upon service discontinuation, all completed and approved digital assets (e.g., website files, design deliverables, source code) will be securely transferred to the client within 15 business days. Delivery will be made via a secure downloadable link or client-provided storage platform (e.g., Google Drive, Dropbox).
5. Domain Ownership
We register domains under our clients accounts and transfer it's permission to our account for management ease. On cancellation, we will revoke any permissions upon request.
6. Disputes
Refund or service issues must be raised within 30 days of payment by emailing support@cloudwisel.com.
Note:
Please note that the above are our company policies; to learn more about Razorpay's official policies, click here.
✅ Compliance
CloudWisel operates as a legal SaaS-based digital service provider. We do not offer prohibited services such as gambling, cryptocurrency, or financial intermediation.
📬 Need help? Email support@cloudwisel.com